Privacy Policy

Last Updated: January 6, 2026

At Global Pet Sitter, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use our Platform.

1. Data Controller

GVC Software Consultancy SARL-S (registration number LU35717417) is the data controller responsible for your personal data. We are established in Luxembourg and operate under Luxembourg and European Union data protection laws, including the General Data Protection Regulation (GDPR).

GVC Software Consultancy SARL-S
Rue de Luxembourg 177
8077 Bertrange
Luxembourg

For data protection inquiries: admin@globalpetsitter.com

2. Information We Collect

2.1 Account Information

When you create an account, we collect:

  • Name (first and last name)
  • Email address
  • Profile photograph
  • Account role (pet owner, pet sitter, or both)

2.2 Profile Information

Depending on your role, you may provide:

  • Date of birth
  • Gender
  • Occupation status and job title
  • Biography and introduction
  • Languages spoken
  • Additional profile photos
  • Other information that you choose to provide

2.3 Listing Information

If you are a pet owner, you may provide:

  • Property address and location coordinates
  • Home description and amenities
  • Pet information (names, types, breeds, ages, photos)
  • Care requirements and responsibilities
  • Photos of your home and pets

2.4 Communication Data

We store messages exchanged between members through our Platform, including application messages and conversation threads.

2.5 Usage Information

  • Saved searches and filter preferences
  • Favourited listings
  • Feature requests and votes
  • Reviews and ratings

2.6 Payment Information

Payment information is processed securely by our payment provider, Stripe. We do not store your full credit card details on our servers.

2.7 Technical Data

We collect basic analytics data through Vercel Analytics, which is privacy-focused and does not use cookies for tracking. This may include page views and general usage patterns.

3. How We Use Your Information

We use your personal information to:

  • Provide and maintain our Platform services
  • Create and manage your account
  • Facilitate connections between pet owners and pet sitters
  • Process applications and manage sitting arrangements
  • Enable communication between members
  • Send service-related notifications (e.g., new applications, messages)
  • Process payments for membership or services
  • Display reviews and ratings to build trust
  • Improve our Platform and develop new features
  • Ensure Platform security and prevent fraud
  • Comply with legal obligations

4. Legal Basis for Processing

Under GDPR, we process your data based on the following legal grounds:

4.1 Contract Performance

Processing necessary to provide our services to you, including account creation, matching pet owners with sitters, and facilitating communications.

4.2 Legitimate Interests

Processing for our legitimate business interests, such as improving our Platform, ensuring security, and preventing fraud, where these interests are not overridden by your rights.

4.3 Consent

Where required, we will obtain your explicit consent before processing your data, such as for marketing communications. You may withdraw consent at any time.

4.4 Legal Obligation

Processing necessary to comply with applicable laws and regulations.

5. Data Sharing

We share your personal data with the following categories of recipients:

5.1 Other Members

Your profile information, listings, and reviews are visible to other members to facilitate the pet sitting matching process. We do not share your exact address publicly until a sitting arrangement is confirmed.

5.2 Service Providers

We work with trusted third-party service providers who process data on our behalf:

  • Clerk - Authentication and user management
  • Convex - Database and backend infrastructure
  • Stripe - Payment processing
  • Vercel - Hosting and privacy-focused analytics

5.3 Legal Requirements

We may disclose your data if required by law, court order, or governmental authority, or to protect our rights or the safety of our users.

6. International Data Transfers

Some of our service providers are based in the United States. When we transfer your data outside the European Economic Area (EEA), we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission, to protect your data in accordance with GDPR requirements.

7. Data Retention

We retain your personal data for as long as necessary to:

  • Provide our services to you
  • Maintain your account
  • Comply with legal obligations
  • Resolve disputes and enforce our agreements

When you delete your account, we will delete or anonymise your personal data within a reasonable timeframe, except where we are required to retain certain data for legal or legitimate business purposes.

8. Your Rights Under GDPR

As a data subject under GDPR, you have the following rights:

8.1 Right of Access

You have the right to request a copy of the personal data we hold about you.

8.2 Right to Rectification

You have the right to request correction of inaccurate or incomplete personal data.

8.3 Right to Erasure

You have the right to request deletion of your personal data in certain circumstances.

8.4 Right to Restriction

You have the right to request restriction of processing of your personal data.

8.5 Right to Data Portability

You have the right to receive your personal data in a structured, commonly used format.

8.6 Right to Object

You have the right to object to processing based on legitimate interests or for direct marketing purposes.

8.7 Right to Withdraw Consent

Where processing is based on consent, you may withdraw your consent at any time.

To exercise any of these rights, please contact us at admin@globalpetsitter.com. We will respond to your request within one month.

You also have the right to lodge a complaint with your local data protection authority. In Luxembourg, this is the National Commission for Data Protection (Commission Nationale pour la Protection des Données - CNPD).

9. Cookies

We use essential cookies that are necessary for the Platform to function properly, such as authentication cookies. We use Vercel Analytics which is privacy-focused and does not use cookies for tracking purposes. For more detailed information about our use of cookies, please see our Cookie Policy.

10. Children's Privacy

Our Platform is not intended for use by anyone under the age of 18. We do not knowingly collect personal data from children. If we become aware that we have collected personal data from a child without parental consent, we will take steps to delete that information.

11. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, destruction, or alteration. This includes encryption of data in transit and at rest, secure authentication mechanisms, and regular security assessments. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by email or through the Platform. We encourage you to review this policy periodically.

13. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

admin@globalpetsitter.com

By using our Platform, you acknowledge that you have read and understood this Privacy Policy.