Terms & Conditions

2.1 Services

We only act as a provider of peer-to-peer online mediation services by offering the Platform which facilitates it's Members to find and connect with each other.

2.2 What We Do Not Provide

Among others, We do not provide:

• Pet sitting or pet care services directly
• Guarantees regarding the safety of pets, property, or Members
• Background checks or vetting of Members (unless explicitly stated otherwise)
• Verification of Member information, qualifications, or references
• Confirmation that any Sit will go ahead as arranged
• Employment of any Sitters

2.3 Private and domestic Arrangements

We are a third party to the discussions, negotiations, arrangements and/or agreements between Members and the performance of any Sit. Any agreement between a Pet Owner and a Pet Sitter in relation to a Sit is a private and domestic arrangement solely between those parties and it may under no circumstances contain any element of a commercial transaction.

3.1 Age Requirement

You must be at least 18 years old to register as a Member on the Platform.

3.2 Registration Obligations

By registering, you agree to:

1. Provide accurate, current, and complete information during registration
2. Maintain and promptly update your information to keep it accurate and current
3. Keep your login credentials confidential and secure
4. Not share your Account with any other person
5. Notify us immediately of any unauthorized use of your Account
6. Not create a fake identity or impersonate anyone else

3.3 Account Suspension

We reserve the right to temporarily or permanently block, suspend or terminate your Account at our sole discretion if upon suspicion or determination:

1. You breach these Terms & Conditions
2. You have multiple complaints from other Members
3. Your email account is no longer valid
4. We believe you are acting fraudulently or inappropriately

4.1 General Conduct

All Members agree to:

1. Abide by all applicable laws and regulations
2. Use the Platform only for its personal benefit
3. Not use the Platform for spam, unsolicited messages, or harassment
4. Not transmit any objectionable, harmful, or offensive material
5. Not attempt to gain unauthorized access to the Platform
6. Not interfere with other Members' use of the Platform
7. Not collect information about other Members for unauthorized purposes
8. Respond to communications from other Members in a timely manner
9. Not use the Platform for any commercial purposes other than those endorsed herein

4.2 Content Standards

All content you post must be:

1. Accurate, honest, and not misleading
2. Free from harmful, discriminatory, defamatory, or offensive material
3. Not infringing any intellectual property rights
4. Free from malicious scripts or harmful code

5.1 Pet Information

1. Provide complete and accurate information about your pet(s)
2. Disclose any medical conditions, allergies, or behavioural issues
3. Ensure your pet(s) have never caused harm to any person or animal
4. Ensure all vaccinations are current and disclose any illnesses
5. Disclose any history of aggression, biting, reactivity, separation anxiety, or other behavioural concerns that may affect the Sitter's safety or ability to care for your pet(s)
6. Acknowledge that failure to disclose known behavioural issues may result in account termination and you may be held liable for any resulting damage, injury, or costs

5.2 Property & Care

1. Vacate the property for the duration of the Sit. The Sitter must have sole occupancy of the home unless otherwise explicitly agreed in advance. Owners may not remain in the property, return unexpectedly, or allow other family members to stay during the Sit
2. Ensure your property is safe and clean for the Sitter
3. Maintain adequate home and contents insurance
4. Be responsible for all veterinary treatment costs
5. Provide emergency contact information and veterinary details
6. Leave adequate supplies for pet care

5.3 Security & Privacy

1. Disclose the location of any security cameras or recording devices
2. Turn off all internal security cameras during the Sit to respect the Sitter's privacy while they are living in your home (external cameras such as doorbell or garden cameras may remain active)
3. Notify Sitters of any weapons on the property for their safety and awareness

5.4 Communication & Handover

1. Respond to enquiries from other Members within 72 hours
2. Conduct a mandatory handover with the Sitter before leaving, either in person or via video call. The handover must cover pet care routines, feeding schedules, emergency contacts, veterinary information, house rules, and any special requirements
3. Provide written care instructions to supplement the handover
4. Remain accessible during the Sit for questions or emergencies

5.5 Prohibited Pets

The following types of animals may not be listed on the Platform:

1. Venomous animals including venomous snakes, spiders, or scorpions
2. Wild or exotic animals including wolves, wolf hybrids, primates, big cats, or bears
3. Dog breeds banned or restricted under local legislation (e.g., Pit Bull Terriers, Japanese Tosa, Dogo Argentino, Fila Brasileiro where applicable)
4. Any animal with a documented history of unprovoked attacks on humans
5. Farm livestock except in limited circumstances where the Sitter has confirmed experience

We reserve the right to remove any listing featuring prohibited animals or animals we deem to pose an unreasonable risk to Sitters.

6.1 Service Standards

1. Provide services with due care, skill, and in a professional manner
2. Follow all care requirements and instructions provided by the Owner
3. Not leave a Sit early without first informing the Owner
4. Contact the Owner immediately if the pet requires veterinary care
5. Keep the property clean, tidy, and secure

6.2 Profile Requirements

1. Provide honest and accurate information in your Profile
2. Include at least one clear and recent photograph
3. Not include personal contact information in your public Profile
4. Not misrepresent your skills, experience, or qualifications

6.3 Restrictions

1. Not require or demand payment unless explicitly agreed in advance
2. Not allow unauthorized persons to participate in the Sit
3. Not sublet or rent out the Owner's property
4. Not smoke in the Owner's property (unless expressly permitted)
5. Not post photos of the property or pets on social media without permission
6. Not remove pets from the property overnight without prior approval
7. Not bring weapons, firearms, or dangerous items to the Owner's property without prior disclosure and explicit permission from the Owner

8.1 Membership Fees

Details of membership fees, payment terms, and subscription options are set out on the Platform. All fees due are payable in advance.

8.2 Auto-Renewal

Your membership may automatically renew unless you cancel before the renewal date.

8.3 Refund Policy

Refunds may be available within 14 days after payment and only if you have not used your account. Refunds are not routinely offered for change of mind.

9.1 Repeated Cancellations

We are a third party to the agreements between Pet Owner and Pet Sitter, but nevertheless consider reported cancellations as behaviour that does not match what We expect from our Members as they impact other Members who may have declined alternative arrangements. Therefore, Members with three or more cancellations within a 12-month period may have their account restricted or suspended.

9.2 No-Show Policy

For the same reason, failure to arrive for a confirmed Sit without prior notice constitutes a no-show and may result in immediate account suspension and review.

9.3 Platform Liability

For avoidance of doubt, We have no liability if a Member cancels at any time, and you will not be entitled to any compensation from Us. Except for the consequences as set out under 9.1 and 9.2 cancellations are solely matters between the Members involved.

10.1 Posting Reviews

Members may post reviews and ratings based on their experience. Reviews must be:

1. True, fair, and accurate
2. Based on an actual Sitting experience
3. Posted within 14 days of completing the Sit
4. Not posted if the Sit was cancelled

10.2 Review Standards

You may not:

1. Post reviews for Members you have a personal relationship with
2. Accept incentives in exchange for reviews without disclosure
3. Post false, misleading, or defamatory reviews

10.3 Our Rights

We reserve the right to remove reviews that appear to be untrue, unfair, inaccurate, offensive, or inappropriate at first glance.

10.4 Review Disputes

If you believe a review is false or defamatory, you may request an investigation within 14 days of the review being posted. Dispute requests must include:

1. A clear explanation of why you believe the review is false
2. Supporting evidence such as photographs, messages, or other documentation

We will investigate disputes and may remove or amend reviews found to be demonstrably false. Our decision on review disputes is final.

10.5 Blind Review Period

To encourage honest feedback and prevent retaliatory reviews, reviews are submitted independently and remain hidden until both parties have submitted their review, or until 14 days have passed after the Sit ends, whichever occurs first.

11.1 Acknowledgment of Risk

Both Pet Owners and Pet Sitters acknowledge that interacting with animals involves inherent risks.

11.2 Pet Owner Liability

Pet Owners are responsible for any injury, damage, or loss caused by their pet(s) during a Sit.

11.3 Sitter's Right to Refuse

Sitters are under no obligation to accept arrangements involving pets they deem unsuitable.

11.4 Veterinary Costs

Pet Owners remain responsible for all veterinary costs.

12.1 Platform Responsibility and Disclaimer

Our commitments are best efforts commitments, which means that We will use our best efforts as may be expected of a reasonable and prudent person acting under the same circumstances.
We and our information providers cannot be held liable for damages resulting from malicious scripts in any form, bugs, if the Platform is incompatible with the infrastructure used by a Member, nor damages resulting from any malfunctions, interruptions or errors, evolution, recovery, control, maintenance, technical problems, interruptions in network or overload, as well as events independent of our will such as force majeure.
To the maximum extent permitted by law:

1. We are not liable for any acts or omissions of Members, e.g. the content posted by Members
2. We are not liable for any loss, damage, injury, or death arising from Sits
3. We make no representations about the suitability, reliability, or quality of any Member

12.2 Your Responsibility

You assume full responsibility for:

1. Evaluating and vetting potential Pet Owners or Sitters
2. The choices you make before, during, and after a Sit
3. All risks associated with a Sit
4. Ensuring you have appropriate insurance coverage

12.3 Maximum Liability

Our maximum liability in case of attributable shortcomings is in any case limited to the membership fees paid in the relevant membership period.

13.1 Platform Ownership

We retain ownership of all materials (e.g. software, databases, trademarks and intellectual property regarding the Platform and of all content texts, information, analyses, graphics, images) if posted by Us on the Platform.

13.2 Your Content

By posting content on the Platform, you grant us a perpetual, worldwide, royalty-free licence to use, copy, modify, and distribute your content in connection with the Platform.

15.1 Member Responsibility

Members are responsible for verifying the identity and suitability of other Members before entering into any Sitting Arrangement. We recommend video calls, reference checks, and reviewing member profiles and reviews carefully.

15.2 Future Verification

We may introduce identity verification features in the future. Any such features will be clearly communicated and optional unless otherwise stated.

15.3 No Guarantees

We do not guarantee the accuracy of information provided by Members or the suitability of any Member for any particular Sit.

16.1 Between Members

Disputes between Members should be resolved directly between those parties.

16.2 Regarding the Services

If you have a dispute with us, you agree to notify us first and attempt to resolve the matter through good faith negotiation. Except in case of mandatory consumer laws, any dispute that cannot be resolved amicably, will exclusively fall within the competence of the courts of Luxembourg.

17.1 By You

You may terminate your account at any time through your account settings or by contacting us.

17.2 By Us

We may terminate or suspend your account at any time for breach of these Terms & Conditions or for any other reason at our sole discretion.

17.3 Effect of Termination

Upon termination:

1. Your access to the Platform will be revoked
2. You will not be entitled to any refund
3. Provisions that should survive termination will remain in effect

19.1 Governing Law

These Terms & Conditions are governed by the laws of Luxembourg.

19.2 Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

19.3 Entire Agreement

These Terms & Conditions, together with our Privacy Policy, constitute the entire agreement between you and us regarding your use of the Platform.

19.4 Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent.

19.5 No Waiver

Our failure to enforce any provision does not constitute a waiver of that provision.

19.6 Force Majeure

Neither we nor any Member shall be liable for any failure or delay in performing obligations where such failure or delay results from circumstances beyond reasonable control, including but not limited to: natural disasters, pandemics, epidemics, government actions, war, terrorism, civil unrest, strikes, transportation disruptions, or other events of force majeure. In such circumstances, affected Members should communicate promptly and work together in good faith to find alternative arrangements where possible.

20.1 Platform Support

We provide email support for Platform-related enquiries. Response times may vary based on the nature and complexity of your enquiry. We aim to respond to all enquiries within a reasonable timeframe.

20.2 Sit Emergencies

Members should exchange emergency contact information before the start of each Sit. In urgent situations involving pet health or safety, Sitters should contact the Pet Owner immediately. If the Owner cannot be reached, Sitters should use their best judgment to protect the pet's welfare, including seeking veterinary care if necessary.

20.3 Veterinary Emergencies

Pet Owners remain responsible for all veterinary costs, including emergency treatment. Sitters should contact the Owner before incurring veterinary expenses where possible. Owners should provide Sitters with veterinary details and authorisation for emergency care before the Sit begins.